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Dealerships and customer service

Discussion in 'General VW EV Forum' started by Bri, Jan 3, 2017.

  1. Bri

    Bri Member

    Messages:
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    EV:
    Volkswagen e Golf
    Sad to say most only post when something goes wrong, and this is no exception ;)

    I travelled to purchase my vehicle, the staff at the dealership franchise were brilliant, of course they were I was spending money with them, and maybe that is the answer to my woe.

    My closest dealership seem to be very lacking in the customer service department, or at least I feel they are. Am I expecting too much?

    With a new vehicle am I asking too much if I ask my local dealership to give me a quick exterior clean in their valet bay?
    And is it really too much to ask if they can remove the ICEs they have parked in the EV parking area so that I may charge whilst I'm visiting?

    Now when I bought My Toy#Yoda I found that it did not matter which dealership I visited, the PR in every one being second to none with the staff doing all they could and more to keep the smile on face, which is in contrast my local VW whom didn't seem to have the time of day, and were also clueless when it came to my request for help in setting car-net up, telling me the vehicle did not have it.

    It is a shame as I will probably now have to travel a few more miles to the next closest when I need anything in house doing.

    So even though this is the level of care I'm used to is it too much to ask when it comes to VW?

    Bri
     
  2. SandBee

    SandBee Active Member

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    EV:
    BMW i3 60Ah Rex
    The complete VW EV sales experience wasn't only me, then!
     
  3. Simon hvt

    Simon hvt Member

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    EV:
    Volkswagen Golf GTE
    Most salesmen don't know what carnet is let alone how to set it up. Have you tried setting it up on the carnet website, if your gte has it it will let you register it. Also if your gte has a shark fin on the roof you probably have it. But be patient with it, I can't get mine to work and I'm a VW high voltage tech.
     
  4. Bri

    Bri Member

    Messages:
    96
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    EV:
    Volkswagen e Golf
    Hi @Simon hvt

    I did get the carnet sorted once Id spoke to the team on the phone, there were two in the office and between them had my comms up and running and doing everything it should do.
    Have had a few issues since with the last one that I think caused issues to possibly all end users a problem with the system being down for a good few days which was all down to site maintenance that took longer than they expected.

    I use the service much, mostly to keep an eye on the charge levels and for pre heating, I think its a great to have the ability to do this.

    Bri
     
  5. Simon hvt

    Simon hvt Member

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    EV:
    Volkswagen Golf GTE
    Glad you got it working ok, hope you are enjoying your new car.
     
    Bri likes this.
  6. Bri

    Bri Member

    Messages:
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    EV:
    Volkswagen e Golf
    Oh indeed I am, thanks for asking.
    I enjoyed the car previous and it was ridiculously economic and reliable, the eGolf is very different though will hopefully give the same rewards and more, plus for me the cherry on top is the feeling of driving a BEV, so satisfying and refreshing.

    Bri
     
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