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New Car-Net, activation problems all over again.....

Discussion in 'General VW EV Forum' started by Hugh T, Sep 25, 2016.

  1. Hugh T

    Hugh T Active Member

    Messages:
    207
    Likes Received:
    84
    Location:
    Milton Keynes
    EV:
    Volkswagen e Golf
    So now I have to 'activate' my car again, it doesn't accept my mileage; the same issue that took me some 5 months to solve last time. Awesome.
     
  2. SteveO

    SteveO Active Member

    Messages:
    235
    Likes Received:
    25
    Location:
    Northampton
    EV:
    Volkswagen Golf GTE
    Hi is this on the new site after the upgrade over the weekend?

    Is so I am having the same problems...
     
  3. Hugh T

    Hugh T Active Member

    Messages:
    207
    Likes Received:
    84
    Location:
    Milton Keynes
    EV:
    Volkswagen e Golf
    yep
     
  4. Hugh T

    Hugh T Active Member

    Messages:
    207
    Likes Received:
    84
    Location:
    Milton Keynes
    EV:
    Volkswagen e Golf
    even tried it with the car on
     
  5. SteveO

    SteveO Active Member

    Messages:
    235
    Likes Received:
    25
    Location:
    Northampton
    EV:
    Volkswagen Golf GTE
    I am going to leave it for now, The upgrade might not have finished yet...well thats what I am hoping!!!
     
  6. Tim Ostler

    Tim Ostler Well-Known Member

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    6,400
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    5,016
    Location:
    Worcester Park
    EV:
    Volkswagen e Golf
    You couldn't make it up..:confused:
     
  7. pacetron

    pacetron Active Member

    Messages:
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    150
    EV:
    Audi A3 e tron
    I have etron and rather than convert mls to km I nipped to car and fliped display to km to get reading. Strangely it did not match audi conversion formula but with actual car reading it accepted first time. (May be it's the anti-brexits in daushland that want us to remain metric)
     
  8. Hugh T

    Hugh T Active Member

    Messages:
    207
    Likes Received:
    84
    Location:
    Milton Keynes
    EV:
    Volkswagen e Golf
    on my screen, next to the field where you enter your mileage, there is a small 'mi.' indicated. I assume this meant miles. Still trying to log on and activate......
     
  9. Tim Ostler

    Tim Ostler Well-Known Member

    Messages:
    6,400
    Likes Received:
    5,016
    Location:
    Worcester Park
    EV:
    Volkswagen e Golf
    Well I've updated and I notice the portal is the same design as shown in another thread. Mercifully my eGolf did not seem to need re-activation, although so far there does not seem to be much improvement over the app interface.. I just hope the rebuild will have led to a more reliable product.
     
  10. BrianW66

    BrianW66 Active Member

    Messages:
    258
    Likes Received:
    76
    EV:
    Volkswagen Golf GTE
    Same issues yesterday, but after changing units on head unit to metric/km; used this figure and registration completed at last.
    Why do VW continue to show mi for a mileage entry request but really mean km?
     
  11. david cauldwell

    david cauldwell Member

    Messages:
    51
    Likes Received:
    28
    Location:
    birmingham uk
    EV:
    Volkswagen e Golf
    Considering the promise of 'extensive improvements' (promised in the e-mail), I must say the app is totally underwhelming.
     
  12. Hugh T

    Hugh T Active Member

    Messages:
    207
    Likes Received:
    84
    Location:
    Milton Keynes
    EV:
    Volkswagen e Golf
    I find that the App doesn't update for range and parking position - mine hasn't updated for 15 hours now. On the website, I hope we are able to change units, I like miles/kwh, on first look it doesn't look as easy as the previous website.
     
  13. Torsten

    Torsten New Member

    Messages:
    19
    Likes Received:
    4
    Location:
    Oxford
    EV:
    Volkswagen e Golf
    Same here. Waiting since six weeks for a solution from customer service. Will try the km input suggested above now. However the contract duration is short of one year as well.
     
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